FAQs

Do you accept custom orders?

Depending on the scope of the project, I may be able to.

I am accepting orders for custom ornaments.

Please send all inquiries to hello@byvivan.com

How long does shipping take? How much is shipping?

Orders will be processed in 1-5 days then shipped using USPS First Class which takes 1-5 days. Total shipping time from placing your order will be between 1-10 days. Due to the holiday season, there may be delays in shipping.

I am not liable for lost, stolen, or late packages.

Shipping is a flat rate of $6 for orders in the U.S. At this time, I do not offer international shipping.

Do you offer pick up as an option for locals?

If you are in the Bay Area and would like to pick up, send me an email hello@byvivan.com

Do you accept returns?

At this time, I do not accept returns if you are unsatisfied with your product, reach out to my by email ASAP!